At, Time Stamp Media, we are committed to nothing short of excellence regarding the support we provide to all our customers before, during and after your sale. You can contact us in many ways: On-line, by phone, via fax, or in person. No matter which method you choose, you will find our Time Stamp Media Customer Service Support Staff to be concerned, knowledgeable and helpful. Remember, we are not satisfied until you are. The following guidelines will make your experience with Customer Service easier and more pleasant and will help expedite any transactions.

Receiving Your Order
When you receive your order, please follow these guidelines:

Upon receipt of your new merchandise, please inspect it carefully as to contents and condition. All claims for damaged or missing items MUST be reported to Time Stamp Media within two (2) business days of receipt of merchandise. In the event your package arrives damaged, it is the responsibility of the customer to contact the carrier to inspect the package to assure full refund/replacement. All packaging MUST be retained until the problem has been resolved.

Carefully unpack and inspect all merchandise. Do not throw away any of the packaging materials such as boxes, instructions, inserts, bags, etc until you are completely sure you want to keep the product.

Keep your Invoice with your important records.

Time Stamp Media will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. Our sole responsibility will only be the monetary value of the merchandise.

Return/ Exchange Policy
Should it be necessary to return an item, you may return it for a refund or exchange, excluding any shipping charges, within a period of 10 days.

To return an item you must call Customer Service for prior approval and obtain an RMA number. Place the product into a shipping carton. Please do not place stickers or shipping labels on the original manufacturer's package. Ship to us pre-paid. For your protection insure the package and ship via a traceable method. Time Stamp Media is not responsible for lost or damaged packages.

NO RETURNS WILL BE ACCEPTED WITHOUT AN RMA#

No Refunds or Exchanges Will Be Made After 10 Days.

If any of the above conditions are not met, Time Stamp Media reserves the right either to refuse the return or to charge a restock fee of not less than 15%

Order Tracking

Non-Registered Users
If you are a new member and have not registered with Time Stamp Media, you can still access information pertaining to your order by following these instructions.

E-mail tracking@timestampmedia.com for an automated response regarding shipping status of orders placed. PLEASE NOTE: You must indicate the ORDER NUMBER ONLY in the SUBJECT LINE of your email.

Registered Users
To review your order information:
1. After you have registered, logged in, and then placed your order, you will be able to track your order by accessing your account. Simply click on the "my account" link located at the top of the left navigation bar and proceed to the Order Status/Tracking section.

2. The Order Status page will display your order number, the date your item(s) were ordered, whether your item(s) were shipped, which carrier shipped your order, and your order tracking number. By clicking on your tracking number you will see your tracking information provided by the carrier you selected.

How to Contact Customer Service
Online: contactus@timestampmedia.com
By Phone: 913.302.3598
By Mail: 9744 West 115^th Street, Overland Park, KS 66210

Hours of Operation for Customer Service
M-F 9:00 a.m. to 5:00 p.m.